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The University of Tennessee’s Center for Executive Education is the place to learn the concepts, tools and implementation of lean processes. The latest addition to the UT Portfolio is the Lean Applied to Administrative Processes (LAAP) course.
With quarterly offerings at the University of Tennessee designed for the leader interested in improving the bottom line and growth potential.
Key objectives of the course include:
- Align an organization’s performance to better achieve its stated strategy, mission, and goals;
- Application of process improvement tools directly to administrative, service and transactional processes by
- Identifying key administrative wastes and the constraints limiting an organization’s performance
Analyzing potential root causes
- Applying the proper continuous improvement countermeasures
- Discuss each concept in theory, through simulation activities, realistic industry application, and ultimately applied within the context of the participant’s unique organization;
- Development of a customized Action Plan to implement improvement activities immediately upon returning to work;
- Increase throughput, eliminate backlogs, and reduce costs (direct and indirect), improve quality and customer service, and create capacity for growth.
Who should attend?
Operational leaders |
Leaders of strictly administrative or transactional businesses |
Administrative Leaders of Operational Support Roles |
Information and Knowledge process owners such as: Engineers, Accountants, Human Resources, Finance |
Acquisition Managers |
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 Download the program brochure here
What, When, Where, Who?
- Five-day program
- Schedule of programs and enrollment form
- $4,500 tuition covers all materials, meals, and hotel
- Classes meet at the Center for Executive Education, Located on the beautiful University of Tennessee campus , Knoxville
Facilities
Classes are held in the executive classrooms at the University of Tennessee Center for Executive Education. These facilities are designed to promote group interaction in an environment conducive to applied discussions, feedback, and the development of relational networks that frequently continue well beyond the on-campus experience.
Would you like to anonymously participate in a Lean Administrative Survey? Please click here and answer the 10 “How lean is your organization?” questions.
Anonymous results will be tabulated for UT research. If you would like to monitor the results as they are tallied, please click here.
Lean Applied to Administrative Processes faculty director: Bill Peterson
Program Coordinator: Kitty Cornett kpcornett@utk.edu
Want more information...?
For more information
please contact:
Rhonda Barton, Associate Director
Center for Executive Education
College of Business Administration
The University of Tennessee
702 Stokely Management Center
Knoxville, TN 37996-0575
rbarton@utk.edu
Kitty Cornett, Program Coordinator
kpcornett@utk.edu
Phone: (865) 974-5001
Fax: (865) 974-4989
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