Lean Learning in the Classroom	Data-Based Process Management Location: Knoxville, Tennessee Duration: Four weeks (3.5 days each week) 2007 Dates: March 12-16, April 17-20, May 22-25, June 26-29 Tuition: $9,850 (includes materials, meals and lodging) Program fees are subject to change. Class size is limited

1. Participant Profile  This course targets managers, engineers, change agents and others involved in implementing process improvement initiatives within their organization. The course is designed for an audience from primary organizational roles with key responsibilities in managing or improving areas of the organization. It is assumed that those attending the course are informal leaders and are wellrespected for their level of expertise, experience and process knowledge. It is also appropriate for individuals who have been previously trained or certified in initiative-based or tool based training. A primary intent of the materials in these courses is to support such individuals and promote long-term, sustained application of effective data acquisition strategies. 2. Overview Many organizations have invested heavily in process improvement activities including six sigma, lean manufacturing, theory of constraints, etc., without realizing the full benefits expected from the investment. This new course offered by the University of Tennessee provides the foundation for merging subject matter knowledge with improvement initiatives to ensure the appropriate application of methods or tools and sustained growth process knowledge. 3. Key Objectives The Data-Based Process Management Course is based on the philosophy of critical thinking versus tool driven process improvement. Participants will learn: How to increase the amount of information and knowledge obtained without increasing the quantity of required data How to build a foundation for effective investigation and process/project management The need for developing thought processes that support critical questioning to guide data acquisition and interpretation as opposed to merely following traditional “problem-solving roadmap” Development of appropriate plans to acquire information and data to support actions and directions for change 4. Course Content The program is made up of four, three and one-half day courses, delivered over a four month period. Project activity is expected to take place between each program week. The course weeks are designed to build on eachother in a sequential fashion. The expected outcomes from each of the weeks of training assume that the knowledge from the prior courses is firmly in place. Week One: Principles of Data Questions Addressed: Is more data better? How does the type of data influence its usefulness and credibility? How does the context influence the interpretations? Are aggregate summaries more robust to noise and better to use for decision making? Can I trust the numbers? Week Two: Building a Foundation for Improvement Questions Addressed: How can we quickly get gains from the “low hanging fruit”? Which type of process flow or map should I use? What does the mantra Y=f(x) mean in terms of process improvement? With so many unknowns, how can I focus on the areas that will give me the most significant gains? Week Three: Directed Sampling Questions Addressed: How can I obtain data to provide quick insights into specific questions? How is the interpretation of the data dependent upon the way in which the data are collected? What are key questions that should be asked with any set of data or display of the results from data? How can I determine the causes that have the greatest contribution to process outputs? Week Four: Fundamentals of Experimentation Questions Addressed: Why experiment? Why do experimental results often not sustain over time? What are the most important elements of planning a good experiment? What are strategies for learning about uncontrollable variables while running an experiment? What does statistical significance really mean? How important is it? How can I evaluate alternative strategies? 5. Faculty Cheryl Hild, faculty member in the Center for Executive Education at the University of Tennessee. Prior to returning to The University of Tennessee, she served as a Senior Associate with Six Sigma Associates. While at SSA, Cheryl trained engineers in Applied Statistics, Lean Operations, and Design of Experiments. She also worked both manufacturing and design projects with engineers at Whirlpool, Allied Signal Aerospace, Bell Helicopter, PP&G, Cytec Engineered Materials and others. She has authored numerous articles and is co-author of the book, The Power of Statistical Thinking: Improving Manufacturing Processes. She received her Ph.D. in Management Science and Industrial Statistics from The University of Tennessee. Doug Sanders, faculty member of the Center for Executive Education at the University of Tennessee and President of Six Sigma Associates. In his work with SSA his focus is on working with senior leadership teams in developing deployment strategies for Six Sigma, Lean Enterprise, and subsequent project selection, and individual selection. Doug also develops custom courses, manages and supports project work, teaches, and mentors in product development, marketing, manufacturing, transactional and service in a variety of industries including medical devices, consumer products, financial, engineering services, chemical, and aerospace in the United States, Mexico, Canada, and Europe. 6. Facilities Classes are held in the executive classrooms of The University of Tennessee Center for Executive Education. These facilities are specifically designed for group-interaction programs. Accommodations are single-occupancy rooms at a nearby hotel. 7. Special Features The programs, like all Center for Executive Education public programs, is available as a customized, in-house program for organizations. 8. Related Courses Lean Enterprise Systems Design Institute Contact Information For more information about Data-Based Process Management, please contact: Rhonda Barton, Associate Director  Center for Executive Education  College of Business Administration  The University of Tennessee  702 Stokely Management Center  Knoxville, TN 37996-0575 rbarton@utk.edu DeDe Heitmann Hughes The Center for Executive Education dheitman@utk.edu Kitty Cornett kpcornett@utk.edu Phone: (865) 974-5001  Fax: (865) 974-4989 E-mail: TheCenter@utk.edu Register now for the Data-Based Process Management Course Let us be your Real-World Solution